葬儀は東京都日野市の家族葬のそうえん | 選べる葬儀プランを幅広く用意

父の容態が急変し、葬援さんのLINE登録を完了後、父が亡くなり、即お電話させて頂き、対応をして頂きました。
お陰様で、無事お別れ会をする事ができ感謝しております。ありがとうごさいました。

(Translated by Google)
My father's condition suddenly changed, and after completing the LINE registration for the funeral service, my father passed away, so I immediately called him and took care of him.
Thanks to all of you, I was able to have a safe farewell party, and I am grateful. Thank you very much.

先月、父親の火葬式でお世話なりました。事前の相談はこちらが、アポ無しにお伺いしたにも関わらず、丁寧に応対していただきました。病院からの遺体の引き取り、打ち合わせ、火葬場での式進行すべて丁寧でスピーディーでした。ささやかでしたが、父親を送ることができ、本当にありがとうございました。

(Translated by Google)
Last month, I attended my father's cremation ceremony. I contacted them for a preliminary consultation, and even though I came without an appointment, they responded politely. The collection of the body from the hospital, the meeting, and the ceremony at the crematorium were all polite and speedy. Although it was a small gesture, I am very grateful that I was able to send my father there.

事前に何度も相談したのに、見積りの2倍の金額を請求されました。

メール、お電話、対面にて何度も相談させていただき「このオプションはいらないと思いますよ。この提示額以上になることはまずないと思ってください。」などと丁寧に説明してくださり安心していました。

それなのに、亡くなった直後の打ち合わせにて、当初の2倍の金額を提示されました。「提示した額が間違っていました。その時の担当は不在です。」とのこと。上乗せされていた金額としては
・サービス料・諸経費＋20%
・心付け4×5,000円の20,000円
・ほぼ不要と言われていたオプション料

心付け相場はより高いし葬儀場もスタッフの方も全て自社のはず。プランの代金に含めば良いのでは。初めから説明していただければ良かったのですが、こんな不快なやり方で心付けもなにもないですよね。
当日、担当の方はお別れ会〜搬送までお一人でしたし、20,000円とは…。

プランも流れも全て決まったと思っていたので、当日の打ち合わせは妹1人にお願いしていました。30代前半です。父の為なら値上がりしても仕方ないと思ったとのことです。悪い口コミが少なかったので不思議でした。人を見て判断して値上げしたと思わざるを得ないです。

その後、新しい担当の方に「やっぱり2倍請求されるのはおかしい」とお伝えしたところ、「当初の金額でやります」と言っていただきました。

で、実際に届いた請求書は
・そのまま当初の見積りの2倍の金額
・心付け（お渡し済）−20,000円

心付け、嫌味ですよね？

すぐに連絡したらまた「間違えました。請求書送り直します。」と。

最近良くある葬儀トラブルに巻き込まれたくないので、事前に準備していましてが、巻き込まれました。とても残念です。

最後になりますが、葬儀場や内装、そこのスタッフの方の対応は良かったです。安いプランなのに（実際は倍かかるので妥当？）安価な感じもせず、そこは良かったと思います。
葬儀中に対応していただいたスタッフもとても親切でスムーズに葬儀を執り行えました。ありがとうございました。

(Translated by Google)
Even though I consulted with them many times in advance, I was charged twice the amount quoted.

We consulted with them multiple times via email, phone, and in person, and they carefully explained things like, ``I don't think you need this option. Please be aware that it's unlikely that you'll end up paying more than this offer.'' I felt safe.

However, at a meeting immediately after his death, he was offered twice the original amount. ``The amount offered was incorrect.The person in charge at that time was not available.'' As for the added amount
・Service fee and miscellaneous expenses +20%
・gratuity 4 x 5,000 yen 20,000 yen
・Option fees that were said to be almost unnecessary

The market value of gratuities is higher, and the funeral home and staff should all be in-house. Should it be included in the plan price? It would have been nice if you could have explained it from the beginning, but you didn't even get a gratuity in such an unpleasant manner.
On the day, the person in charge was alone from the farewell party to transportation, and the cost was 20,000 yen...

I thought the plan and flow were all decided, so I asked my younger sister to handle the meeting on the day. I'm in my early 30s. He said he thought there was no point in raising the price for his father's sake. I was surprised that there were so few bad reviews. I can't help but think that the price was raised based on people's judgment.

After that, I told the new person in charge that it was strange that I was being charged twice as much, and he said, ``I'll pay the original amount.''

The bill that actually arrived was
・The amount is twice the original estimate.
・Gratuity (delivered) - 20,000 yen

Gratuity is sarcastic, right?

When I contacted them immediately, they said again, "We made a mistake. We will resend the invoice."

I didn't want to get involved in the funeral troubles that are common these days, so I made preparations in advance, but I got caught up in one. It is very disappointing.

Last but not least, the funeral home, interior design, and staff there were very responsive. Even though it's a cheap plan (actually it costs twice as much, so is it reasonable?), it didn't feel cheap, which I think was good.
The staff who attended to me during the funeral were also very kind and the funeral went smoothly. thank you very much.

事前相談に伺いました。とても親身になって話を聞いていただき、お話も丁寧で分かりやすく、不安に感じていたことが払拭されました。

(Translated by Google)
I visited for a preliminary consultation. He was very kind and listened to me, and his explanations were thorough and easy to understand, alleviating any concerns I had.

打ち合わせに行ったさいにまわりのスタッフの対応がとても良かったです。ありがとうございました。

(Translated by Google)
When I went to the meeting, the staff around me were very responsive. thank you very much.