株式会社葬援

葬儀は東京都日野市でご遺族の想いに寄り添う家族葬のそうえん | お客様の声

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REVIEWS

伊東智美

伊東智美

2024-06-20

父の容態が急変し、葬援さんのLINE登録を完了後、父が亡くなり、即お電話させて頂き、対応をして頂きました。
お陰様で、無事お別れ会をする事ができ感謝しております。ありがとうごさいました。

(Translated by Google)
My father's condition suddenly changed, and after completing the LINE registration for the funeral service, my father passed away, so I immediately called him and took care of him.
Thanks to all of you, I was able to have a safe farewell party, and I am grateful. Thank you very much.

あひ

あひ

2024-06-13

佐藤tt

佐藤tt

2024-06-08

先月、父親の火葬式でお世話なりました。事前の相談はこちらが、アポ無しにお伺いしたにも関わらず、丁寧に応対していただきました。病院からの遺体の引き取り、打ち合わせ、火葬場での式進行すべて丁寧でスピーディーでした。ささやかでしたが、父親を送ることができ、本当にありがとうございました。

(Translated by Google)
Last month, I attended my father's cremation ceremony. I contacted them for a preliminary consultation, and even though I came without an appointment, they responded politely. The collection of the body from the hospital, the meeting, and the ceremony at the crematorium were all polite and speedy. Although it was a small gesture, I am very grateful that I was able to send my father there.

Mみつ

Mみつ

2024-05-30

事前に何度も相談したのに、見積りの2倍の金額を請求されました。

メール、お電話、対面にて何度も相談させていただき「このオプションはいらないと思いますよ。この提示額以上になることはまずないと思ってください。」などと丁寧に説明してくださり安心していました。

それなのに、亡くなった直後の打ち合わせにて、当初の2倍の金額を提示されました。「提示した額が間違っていました。その時の担当は不在です。」とのこと。上乗せされていた金額としては
・サービス料・諸経費+20%
・心付け4×5,000円の20,000円
・ほぼ不要と言われていたオプション料

心付け相場はより高いし葬儀場もスタッフの方も全て自社のはず。プランの代金に含めば良いのでは。初めから説明していただければ良かったのですが、こんな不快なやり方で心付けもなにもないですよね。
当日、担当の方はお別れ会〜搬送までお一人でしたし、20,000円とは…。

プランも流れも全て決まったと思っていたので、当日の打ち合わせは妹1人にお願いしていました。30代前半です。父の為なら値上がりしても仕方ないと思ったとのことです。悪い口コミが少なかったので不思議でした。人を見て判断して値上げしたと思わざるを得ないです。

その後、新しい担当の方に「やっぱり2倍請求されるのはおかしい」とお伝えしたところ、「当初の金額でやります」と言っていただきました。

で、実際に届いた請求書は
・そのまま当初の見積りの2倍の金額
・心付け(お渡し済)−20,000円

心付け、嫌味ですよね?

すぐに連絡したらまた「間違えました。請求書送り直します。」と。

最近良くある葬儀トラブルに巻き込まれたくないので、事前に準備していましてが、巻き込まれました。とても残念です。

最後になりますが、葬儀場や内装、そこのスタッフの方の対応は良かったです。安いプランなのに(実際は倍かかるので妥当?)安価な感じもせず、そこは良かったと思います。
葬儀中に対応していただいたスタッフもとても親切でスムーズに葬儀を執り行えました。ありがとうございました。

(Translated by Google)
Even though I consulted with them many times in advance, I was charged twice the amount quoted.

We consulted with them multiple times via email, phone, and in person, and they carefully explained things like, ``I don't think you need this option. Please be aware that it's unlikely that you'll end up paying more than this offer.'' I felt safe.

However, at a meeting immediately after his death, he was offered twice the original amount. ``The amount offered was incorrect.The person in charge at that time was not available.'' As for the added amount
・Service fee and miscellaneous expenses +20%
・gratuity 4 x 5,000 yen 20,000 yen
・Option fees that were said to be almost unnecessary

The market value of gratuities is higher, and the funeral home and staff should all be in-house. Should it be included in the plan price? It would have been nice if you could have explained it from the beginning, but you didn't even get a gratuity in such an unpleasant manner.
On the day, the person in charge was alone from the farewell party to transportation, and the cost was 20,000 yen...

I thought the plan and flow were all decided, so I asked my younger sister to handle the meeting on the day. I'm in my early 30s. He said he thought there was no point in raising the price for his father's sake. I was surprised that there were so few bad reviews. I can't help but think that the price was raised based on people's judgment.

After that, I told the new person in charge that it was strange that I was being charged twice as much, and he said, ``I'll pay the original amount.''

The bill that actually arrived was
・The amount is twice the original estimate.
・Gratuity (delivered) - 20,000 yen

Gratuity is sarcastic, right?

When I contacted them immediately, they said again, "We made a mistake. We will resend the invoice."

I didn't want to get involved in the funeral troubles that are common these days, so I made preparations in advance, but I got caught up in one. It is very disappointing.

Last but not least, the funeral home, interior design, and staff there were very responsive. Even though it's a cheap plan (actually it costs twice as much, so is it reasonable?), it didn't feel cheap, which I think was good.
The staff who attended to me during the funeral were also very kind and the funeral went smoothly. thank you very much.

緒方亮

緒方亮

2024-05-26

事前相談に伺いました。とても親身になって話を聞いていただき、お話も丁寧で分かりやすく、不安に感じていたことが払拭されました。

(Translated by Google)
I visited for a preliminary consultation. He was very kind and listened to me, and his explanations were thorough and easy to understand, alleviating any concerns I had.

寛伊藤

寛伊藤

2024-05-25

打ち合わせに行ったさいにまわりのスタッフの対応がとても良かったです。ありがとうございました。

(Translated by Google)
When I went to the meeting, the staff around me were very responsive. thank you very much.

PON FULL (FULL-PON)

PON FULL (FULL-PON)

2024-05-25

急な事でどうしていいか分からない時にお電話で丁寧に説明してくださいました。まだ依頼していない時から自宅まで相談員の方が来ていただき、現状で最適な葬儀を費用面も含めて丁寧に提案していただきました。
そうえんさんに電話繋がって本当によかったです。

(Translated by Google)
When I didn't know what to do due to an emergency, he gave me detailed explanations over the phone. Even before I had made a request, a consultant came to my home and carefully suggested the best possible funeral under the current circumstances, including the cost.
I'm really glad I got on the phone with Mr. Soen.

隆洋

隆洋

2024-05-25

非常に丁寧に接して頂き、とても感じが良かったです

(Translated by Google)
I was treated very politely and I felt very comfortable.

yasuki

yasuki

2024-05-25

父の葬儀で相談を受けて頂きました。
プランナーの方に親身になってお話を聞いてもらい、無事葬儀を終える事が出来ました。
ありがとうございました。

(Translated by Google)
I was consulted at my father's funeral.
I was able to have the funeral go off without a hitch because the planner listened to my story.
thank you very much.

no o

no o

2024-05-25

祭壇の生花が大変美しく、生前花が好きだった故人が喜んでくれたと思います。とても気持ちよく送り出せました。ありがとうございました

(Translated by Google)
The fresh flowers on the altar were very beautiful, and I think the deceased, who loved flowers during his lifetime, was very happy with them. I felt very comfortable sending it off. thank you

Ku usui

Ku usui

2024-05-25

母の葬儀の件で相談しました。
プランが沢山ありましたが、それぞれのプランを詳しく説明してもらい納得した上でお願いしました。
費用は余りかけられない旨を最初から伝え、少しオーバーしましたが、おおよそ予算内でお願いでき、結果満足しています。
式の流れもスムーズで大変良い式でした。
ありがとうございました。

(Translated by Google)
I consulted about my mother's funeral.
There were many plans, but I asked for a detailed explanation of each plan and made sure I was satisfied.
I told them from the beginning that I couldn't afford to spend too much, and although I ended up spending a little more, I was able to stay within my budget and I'm satisfied with the results.
The flow of the ceremony was smooth and it was a very good ceremony.
thank you very much.

なごみゅーず

なごみゅーず

2024-05-25

葬儀の費用面、場所もできるだけ移動負担が少ないようにと、細かな注文をしてしまいましたが、嫌な顔せずベストな選択ができそうなので事前に相談が出来ました。

(Translated by Google)
I had made detailed orders regarding the cost and location of the funeral in order to minimize the burden of travel, but I was able to consult with them in advance so that I could make the best choice without making a negative face.

hidepon

hidepon

2024-05-25

事前相談で親身に対応してくれてここに決めました。葬儀も葬援の皆様がとても親切で驚いています。ここにして良かった。

(Translated by Google)
I decided to come here because of the friendly service I received during my preliminary consultation. I was surprised at how kind everyone at the funeral was. I'm glad I came here.

ちゅん

ちゅん

2024-05-25

右も左も分からない状態でしたが、親切丁寧に対応していただきありがとうございました。
費用の面も分かりやすく説明いただき感謝しています。

(Translated by Google)
I was in a situation where I didn't know which was right and which was left, but thank you for your kind and courteous response.
Thank you for explaining the costs in an easy-to-understand manner.

H Y

H Y

2024-05-25

肉親が終活に向けて準備したいということで、色々な会社に資料請求をさせていただきました。

特に葬援さんの対応が良く、お電話でご相談させていただいた際にこちらが知識が無い中、親身になり教えていただいたので、疑問点が払拭されました。

ぜひお願いしたいと思いました。

(Translated by Google)
My immediate family wanted to prepare for the end of life, so I requested information from various companies.

The funeral service was especially responsive, and when I consulted with them over the phone, even though I didn't have much knowledge, they kindly explained to me, and all my doubts were dispelled.

I would like to ask you to do so.

矢内弘樹

矢内弘樹

2024-05-24

肉親が終活のことを考えはじめ、資料請求をさせていただきました。
その後の電話でご案内をいただきましたが、
凄く親切に対応いただき、説明もわかりやすく、心配な点も全て払拭することができました。
ぜひこの会社にお願いしたいと思いました。

(Translated by Google)
My immediate family started thinking about the end of life and requested information.
I received further information over the phone, but
They responded very kindly, gave explanations that were easy to understand, and were able to dispel any concerns I had.
I would definitely like to work with this company.

儀武友香

儀武友香

2024-05-24

祖母の事前相談で母と伺いました。
葬儀に関して無知な私達の質問にも丁寧に分かりやすく答えてくださりました。
初めての事で緊張してる私達の雰囲気を読み取っていただけたのか、最後まで親身になってお話を聞いてくださりありがとうございました。

(Translated by Google)
I met with my mother for a preliminary consultation with my grandmother.
Even though we didn't know anything about funerals, they answered our questions in a polite and easy-to-understand manner.
Thank you for listening to us so kindly until the end, as if you were able to understand our nervous atmosphere as it was our first time doing this.

二堂筋徹齋(NICK)

二堂筋徹齋(NICK)

2024-05-24

この度は 葬援様に父の葬儀で大変お世話になりました。
携わっていただいたスタッフの皆さんに感謝しております。
困った事があれば、常に、私達の気持ちを察してくれて即座に対応してくれました。
母の葬儀では他の葬儀屋さんにお願いしましたが、費用面や事務的な感じでしたので、この度は葬援様にお願い致しました。
母を良いお葬式で送る事が出来ました。
友人にもお勧めします。

(Translated by Google)
I would like to express my gratitude to the funeral director for their assistance at my father's funeral.
We would like to thank all the staff who were involved.
Whenever we had a problem, they always understood our feelings and responded immediately.
I had asked another funeral home for my mother's funeral, but it was expensive and administrative, so I decided to use Funeral Home.
I was able to give my mother a nice funeral.
I also recommend it to friends.

uh konayuki

uh konayuki

2024-05-15

急な葬儀にも関わらず、ご担当者様が親切丁寧にご対応いただき本当に助かりました。こちらの会社を選んで良かったです。

(Translated by Google)
Even though the funeral was so sudden, the person in charge was very kind and helpful, which really helped. I'm glad I chose this company.

Oki Doki

Oki Doki

2024-05-04

先ず、電話相談時に火葬場の空き状況を伺ったところ「今のシーズンはそんなに混み合っていないと思われる」とのことをきき、この会社に依頼しました。

費用は良心的ではあり、説明対応も問題がなかった…と思っていました。

実際に5日ほど火葬場待ちをすることになり(これは特に問題視はしていませんが)、安置費用(¥17,000++/日)の説明をうけ、契約をしました。

帰宅し、しばらくすると営業マンより私の母に電話連絡があり、一日あたりの安置費用が値上げ(¥22,000)になったと言われ、気の弱い私の母はそれを承諾してしまいました。

費用的に、良心的であることは述べました。

が、何故それを契約書作成時に説明しなかったのか?

このような大事の際、私たちの心境はお察しのことであり、またリスクや面倒を避けたいと思うのは自然のことと思います。

今回、契約者である母が承諾した以上、費用の誤説明に関する撤回は求めません。

これが単なるヒューマンエラーによるもの(担当者の説明ミス)であることを信じますが、仮に悪態ついた会社ぐるみのやり方であったとするならば、それは絶対に許されることではありません。

前者を信じ、星を2つとさせていただきます。

(Translated by Google)
First, I asked about the availability of the crematorium during a phone consultation, and was told that ``it doesn't seem to be that crowded this season,'' so I made a request to this company.

I thought the cost was reasonable and the explanations were okay.

I actually ended up waiting at the crematorium for about 5 days (although I didn't see this as a particular problem), so I signed a contract after being informed about the mortuary costs (¥17,000++/day).

Shortly after returning home, my mother received a phone call from the salesman and was told that the daily mortuary fee had been raised (¥22,000), and my weak-willed mother agreed to that. .

As mentioned above, it is cost-effective.

But why wasn't this explained when creating the contract?

You can understand how we feel during important times like this, and it's natural to want to avoid risks and hassles.

Now that my mother, who is the contractor, has given her consent, I will not request a retraction regarding the incorrect explanation of costs.

I believe that this was simply a human error (a mistake in the explanation by the person in charge), but if it was a company-wide approach that was abusive, it is absolutely unacceptable.

I believe the former and will give it 2 stars.

Reina

Reina

2023-10-31

亡くなる前から相談させていただきました.準備においては無知にもかかわらず色々教えて下さり,無事母を送る事が出来ました.ご丁寧にありがとうございました.

和田

(Translated by Google)
I consulted him even before he passed away. Despite my lack of knowledge, he taught me a lot about the preparations, and I was able to send my mother off safely. Thank you for your politeness.

Wada

Reiko

Reiko

2023-10-09

この度は大変良くして頂きありがとうございました。
無事に葬儀を終える事が出来、感謝しております。

(Translated by Google)
Thank you very much for taking good care of me this time.
I am grateful that the funeral was able to be completed safely.

藤澤舞羽

藤澤舞羽

2023-10-08

葬儀全体をスムーズに行うことができました。ありがとうございました。

(Translated by Google)
The entire funeral went smoothly. thank you very much.

R

R

2023-10-08

担当の方には、とても親身になって相談に乗っていただき、式を進めてくださりました。ありがとうございました。

(Translated by Google)
The person in charge was very kind, consulted with me, and facilitated the ceremony. thank you very much.

金森妙子

金森妙子

2023-10-05

母の葬儀でお世話になりました。
とっても感じが良く、分からない事も
すぐ対応していただき
とても良いお葬式が出来ました。
ありがとうございました。
金森

(Translated by Google)
Thank you for helping me with my mother's funeral.
It feels so good and there are things I don't understand
Please respond immediately
We had a very nice funeral.
thank you very much.
Kanamori

じろりーな

じろりーな

2023-10-01

このたびは二ヶ月のうちに母と義母の他界、という度重なる不幸続きで、2回続けて大変お世話になりました。

他の方の口コミでも拝見するように、スタッフの皆様がとても感じ良く、葬儀についてわからないことだらけの自分達にも、色々と細かなアドバイスをかけて頂き、とても感謝しております。

時折ピンポイントで的確なアドバイスを入れて下さる社長様、とても感謝です。

最初依頼する時の電話対応といい、病院へのご遺体引取時の心のこもった対応と所作、葬儀打ち合わせでのきめ細かやかなアドバイス、葬儀当日の真心伝わる対応とフォロー。

おかげさまで、最期まで安心して見送る事が出来たと家族で感謝しております。

ホスピタリティに溢れる葬儀社さんに間違いありません。

(Translated by Google)
I would like to express my sincere gratitude to you for your continued support, as my mother and mother-in-law passed away within two months of each other.

As I have seen in other people's reviews, the staff were all very friendly and gave me detailed advice even though I didn't know much about funerals, for which I am very grateful.

I am very grateful to the president who occasionally gives me pinpoint and accurate advice.

This includes answering the phone when you first make a request, the heartfelt response and behavior when collecting the body from the hospital, detailed advice at the funeral meeting, and the sincere response and follow-up on the day of the funeral.

My family is grateful that we were able to see him off with peace of mind until his final moments.

There is no doubt that this is a funeral home that is full of hospitality.

よっしー

よっしー

2023-08-09

先日はありがとうございました。
写真など、見せてもらいながらの説明はとてもわかり易く、理解できました。
皆さん親切で安心できました。

(Translated by Google)
Thank you for the other day.
The explanations, including photos, were very easy to understand and I was able to understand them.
Everyone was kind and made me feel at ease.

ぽっぷる

ぽっぷる

2023-07-13

火葬式を考えていましたが、お別れの時間をもちたくなり1日葬にしました。初めての事で、何もわからない事だらけでしたが、色々親切、丁寧に教えていただき、とても助かりました。

(Translated by Google)
I was thinking of having a cremation ceremony, but I wanted to have time to say goodbye, so I decided to have a one-day funeral. It was my first time doing this, so I didn't understand a lot of things, but they kindly and carefully taught me a lot of things, which helped me a lot.

マック

マック

2023-07-13

この度は急なお願いに対してとても親切に対応して頂きました。
お金もなく、安いプランでも、しっかりと考えて頂き有難うございます。
火葬前の面会も遅い時間まで対応して頂き当日父に会えなかった知人も会えましたので感謝していました。本当にありがとうございました。
まだ葬儀が終わったばかりではありますが、分からないことがあれば、ご相談をさせて頂きます。

(Translated by Google)
This time, they responded very kindly to my sudden request.
Thank you for thinking carefully even if you don't have much money or a cheap plan.
I was grateful that they were able to accommodate my father's visitation before the cremation until late, and I was able to meet my acquaintances who were unable to meet my father on the day of the cremation. I'm really thankful to you.
Although the funeral has just ended, if you have any questions, please feel free to contact us.

ka no

ka no

2023-07-03

何もかもわからない葬儀について、親切にわかりやすく説明されました。担当の方には本当にお世話になりました。お金をかけずに無事直葬で見送りできました。綺麗な大きな花を母のお顔の回りに子供達で飾れて嬉しかったです。ありがとうございました。

(Translated by Google)
Even though I didn't know much about funerals, they kindly explained things in an easy-to-understand manner. I am really grateful to the person in charge. I was able to send off my loved one safely with a direct funeral without spending any money. I was so happy that my children were able to decorate beautiful large flowers around my mother's face. thank you very much.

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